Privacy Policy
Palau Infinity Dive (hereinafter referred to as “the Company”) values your personal information and is committed to protecting it. This policy explains what personal data we collect, how we use it, how we store and protect it, and your rights regarding your information.
1. Personal Information We Collect
The Company may collect the following types of personal information:
◦ Basic Information: Name, email address, contact details (phone/WhatsApp)
◦ Reservation Information: Diving certification status, diving experience, travel schedule, equipment rental requests, etc.
◦ Payment Information: Processed securely through card issuers or payment gateways (not stored by the Company)
◦ Other: Customer requests, allergy information, special requirements (optional)
2. Purpose of Collection and Use
Collected personal information is used solely for the following purposes:
◦ Managing reservations and schedules
◦ Ensuring safe dive operations through prior information
◦ Responding to inquiries and providing after-service care
◦ Providing marketing or event updates (with separate consent)
◦ Fulfilling legal obligations or responding to disputes
3. Retention and Use Period
◦ Personal information related to reservations and services will be retained for up to 1 year after service completion, then deleted.
◦ Information required by law (e.g., receipts for accounting purposes) may be retained for the legally mandated period.
4. Provision to Third Parties
The Company does not share personal information with third parties without consent, except in the following cases:
◦ With prior consent from the customer
◦ When required by law
◦ When necessary to respond to emergencies (e.g., insurance companies, coast guard, hospitals)
5. Outsourcing of Data Processing
Some processing may be outsourced to specialized service providers (e.g., reservation systems, payment processing, email automation). Such providers are contractually obligated to protect personal data.
6. Customer Rights
You may request at any time to:
◦ Access, correct, or delete your personal data
◦ Opt out of marketing communications
◦ Withdraw your consent for the use of personal information
Requests may be submitted via email: info@palauinfinitydive.com
7. Security Measures
◦ Customer data is encrypted and stored on secure servers with limited access.
◦ Staff members undergo regular training on data protection.
◦ Trusted global platforms are used for reservation systems, email services, and related operations.
8. Use of Cookies
Our website may use cookies to improve user experience. You can refuse or delete cookies through your browser settings.
9. Changes to this Policy
This Privacy Policy may be updated without prior notice. Updates will be posted on our website. Please review the latest version regularly.
10. Contact Information
📧 Email: info@palauinfinitydive.com
📍 Address: Koror, Republic of Palau
📅 Effective Date: May 21, 2025